University Ombuds, Complaint Managers & Student Advocates Conference Program - short form
Thursday 12 September 2019
Science Teaching Building, Bldg 136, Linnaeus Way, ANU
Program | ||||
8.15 – 8.45 am | Registration Opens. Tea and coffee available | |||
8.45 am |
Welcome to Country | |||
8.50 am | Welcome - Professor Mike Calford, ANU Provost | |||
Session A (STB Seminar Room 1 (3.07)) | ||||
9.00 – 10 am | PlenarySetting the Scene: focussing efforts on the earliest stages of a grievance – Mr Michael Conaty, Investigation Officer, Office of the NSW Ombudsman | |||
10.05 – 10.35 am | Margaret Wallace (UOW): “A very little key will open a very heavy door”: Procedural Fairness as a key to complaint resolution | |||
10.35 – 11.00 am | Morning tea (25 mins) | |||
Session B | ||||
11.00 – 11.30 | Daniel Studden and Meg Smith (UNewcastle): The role of student advocacy in coordinated support of an international higher degree research student – a case study (Seminar Room 1) | |||
11.35 – 12.05 | Adam Boyce (La Trobe): Staff/Students – Investigating complaints when one or more parties are both student and employee of the university (Seminar Room 1) | Zyl Hovenga-Wauchope (ANU): The role of student advocacy in promoting student wellbeing (Seminar Room 2) | ||
12.10 – 12.40 pm | Megan Cassidy (UTS): “Aim high and get personal”: Complaints to senior staff members – a practice-oriented presentation (Seminar Room 1) | Francine Seeto (USyD): Your independent student advocacy service: we mean no harm; we seek procedural fairness (Seminar Room 2) | ||
12.40 – 1.25 pm | Lunch (45 mins) | |||
Session C (Seminar Room 1) | ||||
1.25 – 2.15 pm | Deans of Students/Ombuds breakout session | Complaint Managers breakout session | Student Advocates breakout session | |
2.20 – 2.35 pm | Breakout session summaries | |||
2.40 – 3.10 pm | Darryl Stuart (Executive Director, Cgov): Custom Cloud Solutions for Misconduct and Grievance Management | |||
3.10 – 3.30pm | Afternoon tea (20 mins) | |||
Session D(Seminar Room 1) | ||||
3.30 – 4.45 pm | PlenaryThe Conversation That Matters – Dr Terry O’Connell, Director, Real Justice Australia, a division of the International Institute for Restorative Practices (IIRP) | |||
5.00 – 6.00 pm | Social event sponsored by cGov and ANU – Badger & Co Bar, Kambri | |||
6.00 pm | Dinner – own arrangements | |||
Friday 13 September 2019
Science Teaching Building, Building 136, Linnaeus Way, ANU
Program | ||
6.45 am | Walk the dogs. Early morning walk on campus accompanied by furry friends. Meet at Science Teaching Building for a guided casual walk around campus. | |
8.45 am | Tea and coffee on arrival | |
9 am | Welcome and review | |
Session E | ||
9.10 – 9.40 am | Amy Kilpatrick and Scott Pearsall (UCanberra): Identifying and managing students with high conflict personalities (Seminar Room 1) | |
9.45 – 10.15 am | Jenny Allen (UNewcastle): Sensemaking from Troublemaking – Organisational Learning from Informal and Formal Grievances (Seminar Room 1) | |
10.20 - 10.50 am | Phoebe Churches (UMelb): Student against Student Complaints – thinking beyond discipline and misconduct(Seminar Room 1) | Keturah Whitford (ANU): Dean of Staff at ANU: a new initiative – reflections one year on (Seminar Room 2) |
10.50 – 11.15 am | Morning tea (25 mins) | |
Session F (Seminar Room 1) | ||
11.15 – 12.00 | PlenaryRespectful Relationships – Ms Sue Webeck, Manager, ANU Respectful Relationships Unit and Dr Renee Hamilton, Universities Australia: Respectful Relationships - local and national perspectives | |
12.05 – 12.35 pm | Linda Watson (WSU): Investigating sexual offences: can we use a trauma informed model and meet procedural fairness requirements | |
12.35 – 1.20 pm | Lunch (45 mins) Campus tour optional | |
Session G | ||
1.20 – 1.50 pm | Patrick Tidmarsh (UMelb): The psychology of sexual offenders: Developing cultures of prevention, wellbeing and perpetrator accountability (Seminar Room 1) | Kerry Cameron-Pratt (WSU): Emotional labour: What is it, how it affects us, and how to look after ourselves (Seminar Room 2) |
1.55 – 2.25 pm | Kate Borrett and Robert Simms (UAdelaide): Grievances, misconduct and unfair treatment: Proactive Intervention for students reporting incidents (Seminar Room 1) | Thea Kremser (UNSW): Observations of a new complaint handler regarding healthy team functioning and impact on complainant experience (Seminar Room 2) |
2.30 – 3.00 pm | Kathryn Sanft and Roxanne Missingham (ANU): “It’s on a Needs to Know Basis…” (Seminar Room 1) | |
3.00 – 3.45 pm | Wrap up – where to next? Summary from pre-conference meeting. Next conference – when and where? (Seminar Room 1) | |